No, and yes. If you have an item that is larger in size (20′′ or bigger), or if you need split shipments to make the 600 piece minimum, we may be able to help! Contact us for more details.

Do you offer a guarantee?

We take pride in our customer service, and delight in working with our high number of repeat customers. Mascot Factory guarantees all merchandise manufactured or sold to be unconditionally free from defects of material and workmanship. Any merchandise found to be defective will be replaced.

How much is the prototype fee?

Our prototype fee is $250. You get 50% of this credited back toward your purchase once you approve your prototype and place your order.

I need multiple projects done, is there a discount on the prototype fees?

No. We have one of the lowest fees in the industry, and because we credit 50% of the prototype fee back toward your purchase once you move on to the mass production stage, the prototype cost ends up to be a very low cost of $125 each. We do invest a lot of time in designing your prototype.

Who will design my custom plush?

Our in-house design team will work directly with you in getting your custom plush to look and feel exactly as you would like them. For many of our competitors, your interaction is only with an account representative. We make our plush designers available to you so that your feedback is incorporated accurately into your custom plush.

How much will my custom plush cost?

The cost of your custom plush depends on the size of the plush, the type of materials you would like us to use, the body position you would like, the amount of detail and complexity of your plush, and the quantity that you will order. Let us know your needs, and we will work within your budget. The ballpark pricing for some of our more common designs, based on our minimum quantity of 600 pieces are:

$6.00 to $6.50: 3-4′′ keychains, magnets, or ornaments

$6.50 to $7.50: 7-8′′ bean bag style animal

$5.50 to $6.25: 5-6′′ standing animal

$6.75 to $8.75: 7-9′′ standing animal

Prices may be less expensive at higher quantities. Please call for details.

How long does a custom plush project usually take? Can I have it quicker?

The typical custom plush project takes 3 to 5 months to complete. The first 2-4 weeks is spent on prototype design, the next 4 to 8 weeks is for production. The rest of the time is for transportation. We can accommodate rush orders as quickly as 45 to 50 days. To achieve this, we will need you to approve the prototype via email photos only. We will also need to air freight your plush items as opposed to ocean freight. Call us for details.

Once I approve the prototype and place my order, when do I pay you?

Your prototype fee is due as soon as you decide to create a prototype with us. Once you are 100% happy with your prototype and wish to order your plush, we require a 50% deposit for your order. The remaining amount is due before your order leaves our California warehouse. We accept checks, credit cards, purchase orders, and money orders.

Can I have my company name or logo on my custom plush?

Yes. We can personalize your custom plush in a variety of different ways, including silkscreening on the attire or the item, direct embroidery, your own hang tags, and personalizing the little label that is sewn into the seam of each plush toy. Call us for details.

How do I know I will like my custom plush?

We have some of the best plush designers in the industry, with extensive experience in making any plush item you can imagine!!! We strive for 100% customer satisfaction, and will work with you to create your plush to look and feel exactly the way you want it!

How much is shipping?

Your quote already includes sea shipping freight to California or Florida. There will be additional transportation cost from California or Florida to your final destination. We can give you a ballpark estimate along with your quote.

What happens if my sales exceed my expectations, and I need to re-order quickly?

We call this a good problem to have. Just let us know during our initial conversations, and we can plan different options that will allow us to deliver your reorder on time.

Are your products safe?

Yes, our plush items meet or exceed health and safety standards. Check out our Safety Standards page for more information.

Do you offer the lowest price guarantee?

No. As with most products, you really do get what you pay for in the plush industry. We are very competitive in pricing relative to our quality. We do not make cheapie type plush found at theme parks, vending machines etc, so we are not always the lowest costprovider.

Do you make animals skins or un-stuffed teddy bears?

Yes. Please contact us for details.

What do I need to do to get started?

Call or email us, and we can get started. We will first need to collect the prototype fee from you; checks, credit card, or PO’s are fine. We will then need to schedule our initial design conference call, where we will ask you questions on how you would like your custom plush to look and feel. Based on your feedback, we will create a prototype that we will first email photos to you for initial feedback, and then mail the physical sample to you for any more revisions needed. Feel free to email Dee Mazza now at Dee@MascotFactory.com with any questions you have.

What if I have special packing needs?

No problem! We can pack your animals anyway you need them to be packed, including in individual poly bags, fixed quantity per box, defined box sizes, compartmentalization within each box etc. Just let us know what you need!

What about copyright and licensing issues?

When you place an order with us, you represent and warrant that you have the authority to order, purchase, and distribute our products with the names, trademarks, copyrights, logos, etc., specified on your order. If you have an idea that you would like to keep under wraps, we are comfortable signing standard Non Disclosure Agreements (NDAs), and we can also provide a standard NDA if you need one.

Custom PlushFrequently Asked Questions

Do you have questions before you’re ready to get started with your project? You’re not the only one! Below are answers to our most frequently asked questions. If you still have questions, please reach out to us! We’d love to answer any other questions you may have.

Custom Plush
Frequently Asked Questions